Firstly we would like to thank all of our customers for your continued support with our small business, we have been working hard behind the scenes to keep our website running whilst doing our best to stick to the government guidelines.
We have been experiencing some stock issues with our suppliers here in the UK, these have been as a result of the worldwide pandemic. In some cases we may have to cancel your order, refund the unavailable items or substitute some of the items for the same product but a different brand. In the case of substituting the items we will try our very best to get the closest substitute available, in most cases this will be under a different brand name. If you would not like any substitutes please add this as a note in your order.
Unfortunately due to the pandemic we have had to withdraw our Free Shipping service, this is as a result of Royal Mail & USPS raising their prices by 100% and we simply cannot absorb these extra costs as a business. These changes have taken effect as of the end of March 2020 and they do not have an end date as of yet. Since we reopened our website on May 1st we have only been offering the shipping service with DHL which is an expedited service.
As of July 2020 you will see some changes to our website, we will be adding extra shipping services which will include Royal Mail Untracked, Royal Mail Tracked & DHL Expedited Tracked, the cost of these services will be calculated by weight. As a result of adding a shipping fee to our website we will be reducing the price of ALL of our products, this will mean that your basket could be cheaper than it currently is! Our coupon codes will still be available for this shipping also.
We have some exciting new products waiting to be added to our website including a whole new range of the very popular and very British Marks & Spencer range.
We are really looking forward to the future with Caletoni and we hope you can join in on our journey into the better half of 2020.
Thank you for taking the time to read our COVID-19 update.